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FAQ

Frequently Asked Questions


Q: How long does it take to get my order?

A: Approximately three to six weeks in the USA and Canada as we handcraft each medallion upon order. Need it sooner? Ask us about rush order pricing.

Q: Do you take custom requests?
A: Yes, gladly. We can create a new mosaic from scratch or modify an existing one (size, shape, color, etc).

Q: Where are you located?
A: We are in Apopka, Florida but ship worldwide.

Q: Are the medallions mesh mounted?
A: Yes, on heavyweight fiberglass mesh.

Q: Do your medallions come grouted?
A: No, they arrive ungrouted. This way you can use the same grout as your surrounding tile if desired. This will help create unity between your tile and the medallion.

Q: Do you offer local pickup?
A: Yes, on an appointment basis. Please contact us for more information.

Q: What payment method do you accept?
A: Visa, Mastercard, Discover, American Express, personal or business checks and money orders. We also accept Paypal.

Q: Will you sell our personal information such as email address?
A: Never. Your information is only used to process your order and is kept in strict confidence.

Q: How thick are the mosaic medallions?
A: Approximately 3/8" thick.

Q: Can I install the mosaic in my driveway?
A: We have had many customers install our mosaics in their driveway without any problems, however, we cannot guarantee it.

Q: Can your mosaics be installed outside?
A: Yes. Our stone and porcelain mosaics can handle severe outdoor weather.

Q: What other types of stone do you work with?
A: Virtually every type including slate, marble, limestone, travertine, sandstone, granite, porcelain, and ceramic.

Q: Does your porcelain tile require sealing?
A: No. Our high quality porcelain tile needs no additive. The grout joints, however, should be sealed.

Q: What type of sealer do you use? 
A: We use a top-of-the-line, penetrating color enhancing sealer which locks out stains and provides up to 15 years of protection under normal conditions. It also enhances the natural colors of the stone and transforms muted colors into rich, vibrant color. Sealer application available for purchase as an optional upgrade.



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